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Market Intelligence Strategy Centre

Bill Payment and Presentment

Press Releases | Media Coverage

Press Releases

$189 billion regular consumer bills now absorb 36% of all spending as bills grew 11% on previous year
November 2005

Cyber Bills Break the half billion bills Barrier
July 2003

Collecting and Processing Your Bills is a 1 Billion Hidden Transaction Business
June 2001

MISC, the new strategy group that evolved from the former MINTEL (Aust) Pty Ltd. Out of total retail goods and services spending in Australia of $422 billion, Australians choose to pay $146 billion (ie. 35%) via regular bills. Collecting fees on this 1 billion transaction business has attracted both major Australian Corporates and other third party service providers. See 'Flow of Bill Payments' table below.

Sector Common Bill Cycle Examples
Telecommunications Monthly to Quarterly ISP, pay TV, mobile phone
Electricity Quarterly Electricity usage
Gas Quarterly Gas usage
Water Quarterly Water and sewage usage
Council Quarterly to Annual Property rates
Federal & State Gov. Fortnightly to Annual State housing
Finance Companies Fortnightly to Monthly Car finance repayment
Credit Cards Monthly Standard bank payments
Retail Store Cards Monthly Myer card
Education Annual Higher education charges
Insurance Monthly to Annual Premiums

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Media Coverage

The following tables summarise selected media coverage flowing from MISC/MINTEL press releases. As reporting of MISC/MINTEL industry research is invariably widespread (Australian and International), this coverage should be viewed as indicative only. For further details of research referenced below, please click here and specify the research article referenced.

The Advertiser

We like to bank online | August 2003

"More than 500 million accounts were paid in 2002 via the Internet, EFTPOS, direct debit or telephone, the MISC pool result shows."

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The Age

Electronic methods fit the bill for consumers | August 2003

"Australians are conducting a greater proportion of bill payments via electronic means, research group MISC said yesterday."

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The Australian

Long overdue boost for online bill payments | Tim Boreham, July 2003

"Consumers have also proved early adopters of issuing bills electronically, which eliminates the need to send out paper accounts, MISC said."

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The Australian Financial Review

E-Banking registrations rise 31% | Rachel Lebihan, October 2003

"Industry analyst group MISC said annual registration still grew by a solid 31 per cent over the 12 months to June 30, 2003 and had recovered into the new financial year."

Australians taking to virtual bill paying says report | Joyce Moullakis, July 2003

"Billers are becoming more sophisticated in their processing and seeking cheaper ways to transact what is a significant fixed cost without losing customer contact, the MISC report says."

Bank customers go online, at last | Chris Wright, May 2003

"The MISC study revealed one other interesting statistic: while transfers online are growing, login growth decreased in the December quarter."

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The Herald Sun

Household bills burden worsens | Kamahl Cogden, November 2005

"The Market Intelligence Strategy Centre survey revealed a growing bill burden, with 36 per cent of household income spent on paying bills."

Paperless billing fits the bill | Karin Derkley, August 2003

"Research by the MISC claims phone and electricity companies are the most advanced and have won over more clients to the cheaper payment methods."

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The West Australian

Most trust internet banking transfer | Ruth Williams, April 2003

"Research by the MISC claims phone and electricity companies are the most advanced and have won over more clients to the cheaper payment methods."

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